FAQ's

+ How does the cravings loyalty program work?

CRAVINGS rewards its in store cus­tomers by offer­ing one point for every dol­lar spent*. When you have accu­mu­lated 750 points, you will receive a $20 gift voucher that can be used at CRAVINGS within 90 days. Enrol­ment is FREE and only takes a few min­utes! Join today at CRAVINGS and start col­lect­ing points today! 

* no points are given when using gift cards as payment or on clearance items. program is subject to change without notice.

 

+ Do you sell gift cards?

Yes! CRAVINGS gift cards can be purchased in any denomination and are fully redeemable in-store or over the phone. Physical gift cards purchased over the phone or online can be shipped anywhere in Canada – free of charge; that’s our little gift to you! Greeting cards are also available for purchase to pair with your gift card. Gift cards can only be used in-store at this time.


E-gift cards are also available! These products are digital and will be sent via email to the purchaser, who may choose to print off or email the gift card to the recipient. E-gift cards can be used online, in-store and over the phone!  The recipient can only choose one method redemption at this time.

 

+ Can I send my online purchase as a gift?

All products purchased online will include a gift receipt.  Please make a note at checkout that it is a gift and we will include a gift enclosure with your name.  

 

+ Can I add gift wrapping to my purchase?

Sorry, we do not offer gift wrapping services for online purchases at this time. 

 

+ Can I use my gift card in your online shop?

E-gift cards can now be used in our online shop! Physical gift cards cannot be redeemed online at this time, but can be used in-store or over the phone. 

 

+ How does your gift registry work?

CRAVINGS now offers in-store + online gift registries!  

IN-STORE:

  • stop in to our shop and we will start a gift registry for you! 
  • tell all your family and friends that you’ve registered at CRAVINGS and we’ll provide you with free gift registry cards OR DOWNLOAD our free e-vite badge and customize your digital gift registry announcement!
  • after you receive all your wonderful gifts come back to visit and get one more! as a thank you for registering at CRAVINGS you’ll receive a gift card based on the total value of items purchased from your registry.
    $200-$499 = $20 | $500-$999 = $35 | $1000+ = $50

ONLINE:

  • create an account and start adding items to your registry immediately!
  • https://shopcravings.ca/apps/giftregistry
  • After you receive all your wonderful gifts, close your registry and contact us and you'll get one more! As a thank you for registering at CRAVINGS you’ll receive a gift card based on the total value of items purchased from your registry!  You have a choice of a gift card to use in store or online.
    $200-$499 = $20 | $500-$999 = $35 | $1000+ = $50

*Please allow up to 48hrs to create, edit, or close a registry
*Registry must be closed within 12 months of creation. Rewards are subject to change at any time

+ Are the online and in-store gift registries automatically linked?  

Unfortunately they are not automatically linked.  We can help you set it up online and in-store and will manage it for you.  Items purchased will be removed for you to avoid receiving duplicate gifts.

+ Do you install carseats?

Yes! CRAVINGS has SGI certified carseat technicians on staff. When you purchase a carseat from CRAVINGS we offer FREE carseat checks. An appointment is necessary, so please call (306) 477-8200 to set up a time that is convenient for you.

 

+ What is your return policy?

Merchandise may be returned for a refund (less shipping costs) within 30 days from the original purchase date. All merchandise must be unused, in original packaging, with tags attached and in brand new, resell-able condition. Car seats, swimwear, cloth diapers, nursing bras and tanks, undergarments, breast pumps and accessories are final sale due to safety and hygienic reasons. We provide gift receipts that allow for an exchange or store credit for up to 45 days if requested.

Return shipping and handling fees are the customer's responsibility. All purchases can also be returned in store.

Please email CRAVINGS at returns@shopcravings.ca to obtain a Return Authorization Number (RA#) for online orders before shipping the return back to us. Please include "RETURN REQUEST" in the subject line.

 

+ Why is my car seat a final sale?

Your child’s safety is our priority. All of the car seats we sell are brand new. In order for us to be able to guarantee that your car seat has never been used or compromised, we don’t allow the return of any of our car seats or booster seats.

 

+ I'm pregnant, when should I purchase my nursing bras?

We suggest that you come in within the last 4 weeks of your pregnancy to purchase your nursing bras. all of our customer service specialists are Bravado! certified bra fitters and would be pleased to help you find the perfect fit. no appointment necessary!